Help
Siestita support
If something is broken, if you have a question or if you want to suggest an improvement, write to us. A person answers, not a form.
Write to us
Email is how you reach us. Same address for support, privacy and subscriptions:
hola@siestita.appWhat to tell us
So we can help you straight away, include in your email:
- What you expected to happen and what happened instead, and the screen where it happens.
- Which phone you use and on which system (for example, iPhone 15 on iOS 26) and the app version.
- Roughly when it happened, if it only happened once.
We reply on working days, usually within two or three. Privacy requests have a legal deadline of 30 days, extendable to 90 in complex cases and telling you first (GDPR art. 12.3).
Before you write
Many baby sleep questions are already answered in the guides on this site: how long your baby should be awake at each age, how many naps they need, why nights fall apart at four months, or what time to put them down.
- Wake windows by age
- Baby sleep schedules
- Naps: how many and how long
- Sleep regressions
- My baby won’t sleep
- Wake windows calculator
Your account and your data
You can export your data and delete your account from the app itself, in Settings. Deleting your account also deletes your baby’s sleep records and your conversations with Selene. If you no longer have the app installed and want your account deleted, write to hola@siestita.app from the address you signed up with and we will do it for you.
Here is what we store, under which terms, and how we handle it:
About sleep advice
Siestita is a tracking and guidance tool: it does not diagnose, does not treat illness and does not replace your paediatrician. Sleep ranges are a guide and every baby is different. If a symptom worries you, see your paediatrician; in an emergency, call the emergency services.